Shipping policy

  • As all the products are custom-made per purchase, the lead time is 4-6 weeks for production and shipping process. This time depends on the quantity and size of the order.
  • Items shipped from Europe and may experience delays while transiting customs that are out of Matluxe’s control.
  • Customer satisfaction is our priority, and we try our best to take it seriously to provide a fast and affordable delivery service.
  • Below you’ll find a breakdown of our shipping policy:
      • Parcels are delivered by services such as UPS, FedEx, or DHL.
      • Parcels Include full insurance.
      • The tracking number will be provided after the items shipped.
      • Signature is required at delivery.
      • The estimated shipping cost will be provided upon product quote request.
      • Please note that due to the ongoing impacts of COVID-19, our shipping ETAs have been longer than usual in some cases.

       

      Should may have the further technical and general information, please see our FAQs page.