- As all the products are custom hand-made per purchase, the lead time is 4-6 weeks for production and shipping process. This time depends on the quantity and size of the order.
- Items shipped from Europe and may experience delays while transiting customs that are out of Matluxe’s control.
- Customer satisfaction is our priority, and we try our best to take it seriously to provide a fast and affordable delivery service.
- Below you’ll find a breakdown of our shipping policy:
- Parcels are delivered by services such as UPS, FedEx, or DHL.
- Parcels Include full insurance.
- The tracking number will be provided after the items shipped.
- Signature is required at delivery.
- Please note that due to the ongoing impacts of COVID-19, our shipping ETAs have been longer than usual in some cases.
Should may have the further technical and general information, please see our FAQs page.