FAQs

What is light source?
Light source is the object that makes light.

What are light source types?
  • LED bulb is an electric light for use in light fixtures that produces light using one or more LEDs.
  • Integrated LED is an integral LED chip, board, or tape that designed for the light fixtures and included inside the fixture.

What is Lumens?
Lumens is the total amount of visible light emitted by a light source and is perceived by humans.

What is CCT?
CCT is also known as Color Temperature, describes the overall color appearance of a lamp or LED. CCT is measured in the Kelvin unit.
  • The range of color temperature varies from 2700K (warm) to 6500K (cool)
What is CRI?
CRI is a scale from 0 to 100 measures how accurately a light source can reveal the colors of an object (color rendering) when compared to a reference light source.
  • The higher the CRI, the better the color rendering ability

What is dimming?
The ability of changing the intensity of a light.

What are the certificates?
  • UL (Underwriters Laboratory): the certification created for use in North America (US and Canada).
  • CE: the certificate indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area.
Do the lighting fixtures come with bulbs?
  • The fixtures with LED bulb light sources come without LED bulbs.
  • The fixtures with integrated LED come with the LED included inside the fixture.

Do the lighting fixtures manufacture in Europe works in North America?
All the lighting fixtures manufactured in Europe are compatible with North America voltage (120V).

What if there is a slight difference between the similar products received?
The products are hand-made and made from natural materials, so, the final colors and finishes may vary slightly from one another.

Do the items purchased have the return or exchange option?
The items purchased will be on hold for 48 hours after payment submitted for any cancellation. After 48 hours, the order will process and finalized, and there is no way to cancel or exchange it. Please see our Return policy page.

What if the products delivered are damaged or some parts missed?
In the event of missing parts or damages which may have occurred in shipping, Matluxe will replace them at no charge. Please see our Return policy page.