Shipping policy

• As all the products are custom hand-made per purchase, the lead time is 4-6 weeks for production and shipping process. This time depends on the quantity and size of the order.
• Items shipped from Europe and may experience delays while transiting customs that are out of Matluxe’s control.
• Customer satisfaction is our priority, and we try our best to take it seriously to provide a fast and affordable delivery service.
• Below you’ll find a breakdown of our shipping policy:

• Parcels are delivered by services such as UPS, FedEx, or DHL.
• Parcels Include full insurance.
• The tracking number will be provided after the items shipped.
• Signature is required at delivery.

• Please note that due to the ongoing impacts of COVID-19, our shipping ETAs have been longer than usual in some cases.

Should may have the further technical and general information, please see our FAQs page.